View availability and book online via the buttons below...
HAMMOON MANOR GUEST TERMS & CONDITIONS
Reservations for accommodation by you (the guest) are accepted by us, the property owners, subject to the following terms and conditions.
OUR CONTRACT: This contract for a short-term holiday rental will be between 'Hammoon Manor' (referred to as "Hammoon Manor" or "We/Us") and the person making the booking and all members of the holiday party (referred to as "Guest(s)" or "You/Your") as outlined in the following booking conditions. The contract becomes effective once we receive payment in 'cleared funds' and issue a confirmation of booking for the selected holiday dates. The party leader making the booking must be at least 25 years old, and prior to your arrival, we require a list with the names and ages of all guests.
ONLINE BOOKING PROVISIONAL UNTIL CONFIRMED: If you book through our online reservation system, you will receive an automatically generated booking summary via email. However, this summary does not form a contract between us. A contract will only be established when your booking is confirmed by post or email. We reserve the right to refuse a booking without providing a reason.
PAYMENT: A deposit of 30% of the holiday price is due at the time of booking. For bookings made less than 42 days (6 weeks) before your arrival date, the full amount of the holiday charge is required. The balance must be paid no later than 42 days (6 weeks) before your arrival date.
CANCELLATIONS BY YOU AND REFUNDS: If you wish to cancel your stay, you must provide written notice via email from the same email address used for the original booking.
If you cancel more than 42 days (6 weeks) before your intended arrival date, you have the option to either (a) reschedule your booking for a later date and apply the amount paid towards the new stay, or (b) cancel your stay. If you choose to cancel and we successfully relet the accommodation for the same period under similar terms, your deposit will be refunded and released on your original departure date. In all other circumstances, the deposit is non-refundable.
If you cancel within 42 days (6 weeks) of your intended arrival date, and we are unable to relet the accommodation for the same period under similar terms, you will not be entitled to a refund of any accommodation payments, and any outstanding balance remains payable.
In exceptional circumstances, if we consider your cancellation to be justified, we may, at our discretion, agree to reschedule your booking for a later date and apply the amount paid towards the new stay. Please note that in the event of cancellation, we may charge a 5% administrative fee based on your booking fee to cover the time spent relisting and remarketing the accommodation.
We strongly recommend that you take out travel insurance to cover the possibility of cancelling your stay.
CANCELLATION BY US AND REFUNDS: We reserve the right to cancel any booking at our discretion and without providing a reason. While we anticipate such situations to be exceptional, we will notify you of our cancellation as soon as possible. In the event of our cancellation, we will promptly refund all payments made by you, and our liability for cancellation will be limited to the payments received.
GUEST NUMBERS: The number of persons occupying the accommodation must not exceed the maximum number specified for the selected property. You are not permitted to sublet or share the accommodation or allow anyone not listed on the booking to stay overnight. We reserve the right to terminate the booking without refund if these conditions are not met.
ARRIVAL AND DEPARTURE: Check-in time is between 4:00 PM and 7:00 PM on the day of arrival, unless otherwise agreed upon in advance. Please notify us if you plan to arrive outside of the designated check-in hours. On the day of departure, you must vacate the accommodation by 10:00 AM, unless otherwise agreed upon in advance. Failure to adhere to the specified check-in or check-out times may result in additional charges.
SECURITY DEPOSIT: A security deposit may be required prior to your arrival. This deposit will be held against any loss, damage, or additional cleaning charges incurred during your stay. Any damages or breakages must be reported to us immediately, and we reserve the right to deduct the appropriate amount from the security deposit. The security deposit, or any remaining balance after deductions, will be refunded within 14 days of your departure, subject to inspection.
PROPERTY CARE AND CONDUCT: You are responsible for the property and are expected to take reasonable care of its facilities and amenities. Any equipment, furniture, or other property should be left in the same condition as when you arrived. You must report any damages or breakages immediately. We reserve the right to charge for any excessive cleaning required or for the cost of repairing or replacing any items damaged through negligence or misuse.
You and your party are expected to behave in a considerate manner and to show respect towards the property, its surroundings, and other guests. Excessive noise, disruptive behaviour, or any illegal activities will not be tolerated and may result in the termination of the booking without a refund.
PETS: We regret that we cannot accommodate pets unless otherwise agreed upon in advance. Please contact us directly to discuss any pet-related requests. If permission is granted, all pets must be well-behaved and should never be left unattended on any part of the property or in the accommodation during your stay as this may stress the animal leading them to cause damage.
SMOKING: Smoking is strictly prohibited inside the accommodation or on any part of the property.
PROPERTY DAMAGE: Please report any damage to your accommodation promptly, and you may be held responsible for any loss or damage discovered after your departure.
PARKING: Onsite parking is available, but we are not liable for any damage or loss. Please lock your vehicles when unattended.
EV CHARGING: We offer a shared overnight charging point for electric vehicles, but its availability and compatibility cannot be guaranteed. Charging fees will be automatically processed upon departure. Charging through internal 13-amp plugs is prohibited.
SECURITY: Lock doors and windows when the accommodation is unoccupied. Failure to return keys will incur replacement costs.
INTERNET: We provide complimentary Internet access, but it is not suitable for heavy streaming or gaming. Illegal activities are strictly prohibited.
LIABILITY: We do not accept any liability for loss, damage, or injury to you or your belongings during your stay, except where it is proven to result from our negligence.
You confirm that you and your guest party will fully familiarise yourself with these Terms and Conditions and the ‘Guest Handbook’ (provided to you on confirmation of your booking and available in the accommodation) and will comply with all instructions and advisories to always ensure your safety and enjoyment during your stay.
We are not liable for equipment malfunctions or any resulting loss, damage, or inconvenience. Information about offsite activities and third-party services is for guidance only, and we assume no responsibility for their provision.
We recommend that you take appropriate insurance to cover personal belongings, as we cannot be held responsible for any loss or damage.
COMPLAINTS: If you have any complaints during your stay, please notify us immediately so that we can take appropriate action to resolve the issue. We cannot accept liability for any complaints received after your departure if we were not given the opportunity to address them during your stay.
USE OF HOT TUB: The hot tub is available for guests in Hammoon Manor Barn or the Appleyard, but not for those in the Walled Garden. By accepting these terms, you confirm reading the 'Hot Tub Disclaimer & Safety Rules' in 'Appendix 1', informing your guests, and ensuring their agreement. Using the hot tub is at your own risk, subject to the rules.
CHILDREN: Due to the rural setting with rivers and farming, the accommodation and grounds are not child friendly. Children under 18 must be always supervised by parents/guardians for safety. Caution should be exercised around hazards, barbecues, fires, wood burners (if used), and the hot tub. Supervision of children, babies, dogs, and those needing care is your responsibility.
SEVERABILITY: If any provision of this agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of this agreement.
FORCE MAJEURE: In these terms and conditions, "Force Majeure" refers to circumstances beyond our control, such as Acts of God, Fire, Flood, War, or Acts of Terrorism etc. If, due to Force Majeure, the property is not available or unsuitable for letting at the beginning of your booked time, we will not be considered in breach of contract. In such cases, we will provide a full refund of any fees, charges, and deposits paid in advance. We will not be liable for any other claims for loss or damage incurred by you.
GOVERNING LAW AND JURISDICTION: This contract shall be governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts and agree that the contract made between us is made at our premises and that any proceedings or disputes between us shall be conducted in the County Court nearest to us.
These terms and conditions, along with any additional written correspondence or agreements, constitute the entire agreement between you and Hammoon Manor, superseding any previous understandings or agreements, whether oral or written.
HOT TUB SAFETY RULES - Only registered guests are allowed to use the hot tub, with a maximum capacity of six persons.
DO NOT USE THE HOT TUB IF:
- You or anyone has an infectious disease.
- Alcohol, drugs, or medication (except with doctor's permission) have been consumed.
- You or anyone is pregnant, obese, have heart conditions, blood pressure problems, circulatory problems, skin conditions, or diabetes (consult a doctor first).
- You have just completed strenuous exercise.
- Symptoms like disorientation, unconsciousness, or hyperthermia occur.
THE FOLLOWING ARE NOT PERMITTED:
- Pets in the hot tub.
- Use of drinking glasses (use provided plastic glasses).
- Single bathers use or sleeping in the tub.
- Drinking the water or allowing it to enter your mouth.
- Children under 5 using the hot tub.
- Children over 5 using the hot tub without adult supervision.
- Use of the hot tub after 10:00 PM.
- Damaging the hot tub or its accessories will result in charges.
GUIDELINES FOR PROPER USE:
- Shower and use the toilet before entering.
- Avoid using soaps or detergents in the hot tub.
- Always have a minimum of two people in the tub, with at least one person aged 16 or older.
- Test the water temperature before entering.
- Do not jump or stand on the lid.
- Watch out for slippery surfaces and use non-slip footwear.
FOOD AND DRINK:
- Use provided plastic glasses, no glass in the hot tub.
- Report any broken glass immediately.
CHILDREN AND PREGNANCY:
- Extreme caution must be exercised to prevent unauthorized access by children.
- Children under 5 are not allowed in the tub.
- Children under 16 must be supervised by an adult.
- Only use the designated control panel buttons.
- Do not remove any parts from the hot tub.
REMOVING AND REPLACING THE COVER:
- Secure the cover with all four clips when leaving.
- Do not forcefully remove the lid or its clips.
Report any illnesses following hot tub usage immediately. In case of emergency, call or text +44 (0) 7540 599 143.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
We are also a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our properties on our behalf as well as other luxury cottages. As members of Premier Cottages, we would like to give them your information so that they can contact you about quality properties that you might like. You may unsubscribe from this service at any time
This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who we are
"We" or "us" means "our site" - the website you are currently viewing.
If you wish to contact us, please visit our contact page.
By contacting us, using our services or visiting our website, which is owned and controlled by us ("our site"), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
Information we collect from you
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information; personal description; dietary requirements; medical conditions; allergies; dependants' personal information, next of kin details, employment status/history.
Information we collect about you.
With regard to visits to our site we may automatically collect the following information:
- technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform;
- about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.
We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
[We also receive information about you from cookies. [For more information about cookies, please view our Cookies Policy.
We also receive information about you from cookies.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information to:
- notify you about changes to our service;
- ensure that content from our site is presented in the most effective manner for you and for your device.
Where you have indicated to us that you are happy for us to do so, we may also use this information to:
- provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and
- provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.
Information we collect about you.
Examples of how we will use this information includes (but is not limited) to;
- administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- improve our site to ensure that content is presented in the most effective manner for you and for your device;
- allow you to participate in interactive features of our services when you choose to do so;
- keep our services, site, and premises safe and secure;
- measure or understand the effectiveness of our service.
Information we receive from other sources.
We may combine this information with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we can share your personal information with:
- our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and
- anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.
We will disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
Where we store your personal data
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.
You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:
- Access - to access all the personal data we hold about you;
- Erasure - that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;
- Portability - to copy or transfer the personal data we hold about you to another party.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.
If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.