Master Cancel Insurance
CANCELLATION COVER INCLUDED AND PAID BY US – MASTER CANCEL COVER
Available for new bookings – excludes re-arranged or voucher bookings*
RISK FREE BOOKINGS, CANCEL FOR ANY REASON BETWEEN 60-2 DAYS BEFORE ARRIVAL
Up to now we have relied upon you the guest ensuring that you are covered by your own travel insurance.
Recent unprecedented events have shown us how many guests don’t take any steps to protect their holiday.
For this reason, we have taken the decision to invest in Master Cancel – this is cover we pay for there is no additional charge to you the guest. It is only available for new bookings* and will give you peace of mind in these uncertain times. Applies to all bookings placed from June 19th, 2020 for arrival after July 31st, 2020.
IF PLANS CHANGE AT ANYTIME
Simply contact us initially by phone on 07540 599 143 or email email@example.com so we can discuss your options, please let us know as soon as you think you might need to cancel so that we have an opportunity to re-let the dates.
NEED TO CANCEL MORE THAN 60 DAYS BEFORE ARRIVAL?
That is possible and we will try to re-let your dates OR you can change your dates – see our terms and conditions for full details of cancellation in this period.
NEED TO CANCEL 60 TO 2 DAYS BEFORE ARRIVAL
We will refund 100% of your accommodation and process payment on your original check out date – you can cancel for any reason. So, if you are due to arrive Saturday you can cancel up to the Thursday before.
No forms to fill in, no doctor’s notes or any evidence required, simply call us and we will ask for an email confirmation which must be sent from the email address used to make the original booking.
NEED TO CANCEL 2 TO 0 DAYS BEFORE ARRIVAL
Sorry, if you cancel in this period there is no refund available, we may be able to re-let the dates for you so always call and we will see what we can do to help. Just to be clear to cancel a Saturday arrival you would need to cancel by the Thursday before to qualify for a refund. In this example if you cancel Friday or Saturday there is no refund available.
DOES IT COST ME ANYTHING?
No there is no additional charge to you the guest, we are paying for the cost of this cover so that you can book with confidence.
MY ARRIVAL DATE IS AFTER JULY 31ST IS MY BOOKING COVERED?
*Master Cancel only applies to new bookings placed after June 19th, 2020 for arrivals after July 31th, 2020, this is a condition of the Master Cancel programme.
IS ANYTHING NOT COVERED BY MASTER CANCEL?
The following instances are not covered by Master Cancel:
- war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
- acts of terrorism committed for political, religious, ideological, or similar purposes;
- actions intended to prevent any of the above.
If you would like more details, then please do not hesitate to contact us at firstname.lastname@example.org